Shipping & Refund Policy


We offer same day dispatch on orders placed before 12 noon Monday-Friday from our Auckland warehouse.
For this dispatch timeframe, ensure you choose the option “Payment Express” upon checkout.
All orders will receive a unique tracking number upon dispatch, which will be sent to the email address you enter at checkout.


We offer free delivery on all domestic orders.
• North Island (non-rural): 1-2 working days
• South Island (non-rural): 2-3 working days
• Rural Deliveries: additional 2 working days
At this stage we only ship to New Zealand addresses, however we have global distribution partners. If you do not live in New Zealand but wish to purchase Baby Steps® products, please reach out.


We understand that early life nutrition can involve some trial and error, we are so sure that your little one will love our early life nutrition range that we have a money back guarantee to reduce the financial burden on mothers trying to find the right fit.
For the first can you purchase, if you and your little one are not satisfied with our product you can lodge a return for your money back within 14 days of delivery.

For all other return queries, please contact customer support.